Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.  

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.  

• To assist the Facilities Manager with administrative support and the day to day running of the facilities services.
• Undertake any other duties, appropriate for the post, as directed by the Facilities Manager.
• To assist and manage the facilities in the absence of the Facilities Manager.
• In the absence of the Facilities Manager be the first port of call for all facilities related issues and to liaise with the relevant contractors/suppliers to ensure that any works/services are carried out accordingly.
• To monitor your working environment and report any issues to Facilities Manager, logging any jobs the service desk, monitoring the progress and keeping tenants updated of works through to resolution.
• Take a proactive role towards H&S reporting any issues to the Facilities Manager.
• Ensure that contractors have provided RAMS and the relevant permits before commencement of any works, ensuring they have the correct access to undertake the required works.
• To take overall responsibility for the front of house, delivering a first-class reception service and visitor experience to all visitors and staff at The Spine.
• Ensure that an exceptional level of service is always maintained to the reception and visitor areas. Co-ordinate and liaise with the building team to maintain these areas.
• Drive service excellence within team members, leading by example and developing them to spot opportunities to go the extra mile.
• Take a proactive approach to visitor management ensuring each visitor is greeted and assisted in line with the welcome host standards.
• Establish and maintain an effective working relationship with all staff and contractors.
• Maintain the reception area to ensure an impressive and professional appearance and ensure the desk is maintained at all times
• To assist the facilities manager in preparing and hosting any events held within the building for the occupiers.
• Ensure the security of the building is always maintained including management of the access control system.

Build and maintain a current, working knowledge of all policies, procedures and systems, as well as general information, in order to be able to provide staff and visitors with information as required.

• 5 GCSE’s or equivalent.

  Education/Experience Requirements:

  Experience

  • Experience of providing a reception service, quality customer service experience is essential. The post holder should also have good communication skills, administration and IT skills, an enthusiasm for working with people, and a flexible approach to work
  • 1 – 3 years previous experience in a similar environment.
  • Experience in assisting Facilities Management in an administrative and coordinator capacity.

  Education

  • 5 GCSE’s or equivalent.

   

  Skill Requirements

   

  Planning & Organisation

  • Good problem solving skills.
  • Ability to prioritise workload.
  • Excellent attention to detail.
  • Ability to meet deadlines.

  upplier Management

  Communication

  • A good level of written and verbal skills.
  • Excellent IT and communication skills.
  • Well-presented and punctual.
  • Maintaining confidentiality of information

  Teamwork

  • A good team player.
  • The ability to put team and Client objectives before personal objectives and other considerations.
  • Supports and trains others.

  Customer Focus

  • Ability to build relationships, internally and externally.
  • Highly Customer and Client Focused.
  • Professional telephone manner.

  Results Focus

  • Open to new ideas and is not averse to change.
  Displays initiative in the delivery of objectives and targets.
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At Avison Young, we’ve always put people at the heart of what we do.
In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.
Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.

Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com<mailto:careers.uk@avisonyoung.com> and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.

Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.