Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.  

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.  

• To manage FM services (Hard FM led) on a portfolio of national (UK wide) properties
• To adopt full accountability for FM service delivery and audit programmes
• To manage the Supply Chain effectively to deliver against contracted SLA’s
• To ensure 100% compliance in respect of the Contract, Health and Safety and Statutory Legislation
• To drive continuous improvement in service levels and communication
• To participate in all relevant operational initiatives
• To own the PPM and Reactive regimes across the allocated portfolio and delivered by the supply chain ensuring the CAFM system is kept up to date and accurate by the Avison Young Service Desk team
• To own all small works and projects applicable to the role, supporting delivery of these to meet cost, time and quality requirements

MAIN DUTIES 

• To undertake Health and Safety compliance and general building / site inspections (at a frequency determined by the contractual requirements) and promote a safe and healthy working environment, ensuring that contractors provide the relevant information and operate to the relevant safe systems of work for all reactive, planned and ad hoc quoted works.
• Prepare, monitor and reconcile FM budgets.
• Ensure all quoted works are delivered in accordance with the contract and are fit for purpose and provide value for money.
• Undertaking (selective) supplier quality audits at a frequency determined by the Account Manager
• Act as a “Supplier Champion” taking ownership of specific portfolio wide Supply chain contracts to ensure contract performance is achieved, as required.
• Act as site contact for contractors as required.
• Work closely with the Account Manager to ensure contracts are renewed / tendered in a timely manner to ensure cost effective coverage across the portfolio for all service lines.
• Liaise with the Avison Young Service Desk in the management and execution of daily tasks associated with fault reporting, job progress updates, job completion, reporting etc.
• Liaise with the Avison Young Service Desk to provide updates and feedback on weekly maintenance, and other reports for your client sites. 
• Specify, cost and manage quoted works and small project works in line with CDM 15.  Ensuing all RAMS are received are suitable and sufficient and all permits in place before any works commence.
• Identify and recommend any improved methods of working practices, which may enhance quality and reduce costs.
• Ensure compliance with Client and Avison Young’s financial controls at all times, adhering to relevant expenditure authorisation / approval processes and levels.
• Promote good relationships with client contacts and site personnel and project a professional image of Avison Young.
• Work proactively to ensure that the requisite standards for all contracts procured in the management and delivery of FM services are delivered to an appropriate standard that meets client expectations.
• Monitor monthly repairs and maintenance works and budget expenditure for your client sites.
• Assist in the development of any maintenance strategy and best practice initiatives.
• Provide the interface between the client and internal and external service providers.  
• To ensure availability on an ad-hoc basis to attend meetings at the discretion of the Account Manager.

Carry out any other duties as requested.

Key Skill Requirements

• 5 years working experience in a Facilities Management role.
• Full Driving Licence
• Ability to work to tight deadlines and to follow processes
• Problem solving abilities
• Ability to deal with high volumes of work and prioritise accordingly
• Excellent communication skills
• Working knowledge of Word, Outlook and Excel, CAFM and other reporting tools.
• Ability to work with minimal supervision
• Good work ethic with an energetic approach
• Ability to work as part of a team and contribute in a positive manner to the overall performance of the team
• Flexibility and commitment to completing the task in hand
• Enthusiasm for progression

Knowledge / Qualification Requirements

• Degree level education or equivalent
• IOSH Qualification

At Avison Young, we’ve always put people at the heart of what we do.
In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.
Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.

Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com<mailto:careers.uk@avisonyoung.com> and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.

Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.