The successful applicant will be required to perform the following duties:   ·        Responsible for ad-hoc and scheduled billing to tenants on our inhouse system as well as client systems. ·        Bank Reconciliations and the clearance of reconciling items within a timely manner ·        Other Reconciliations and trackers to include but not limited to funds received and Payments to Client preparation for review. ·        Support REM elements of the Service Charge Year End workflow, working closely with client accountant, surveyors and AY appointed accountants. ·        Full participation in the month end/year end close process ·        Facilitating recharges of all kinds to tenants ·        Liaise with internal team members to resolve tenant queries   No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

- Day to day case load management. - Direct Client liaison and reporting to ensure the smooth running of projects and to foster future client relationships and work generation. - Straight forward and complex rent review and lease renewal negotiations, acquisition of additional lease rights negotiations. - Telecoms Portfolio property management. - Acquisition of EV sites - Mixed Client case load.

   As we move into a new era of work life, experience is everything. Our Welcome Hosts are the first and last impression that people will have with our brand, and the brands of those we provide office space for. Therefore, it is essential that a positive, memorable experience is delivered to all those walking through our doors. The opportunities available to us connect and engage with our customers in new and exciting ways outside of the traditional receptionist duties make our roles more attractive to those with a passion for service running through them. Avison Young are seeking to create thriving spaces that welcome everybody; informal meetings, social meetings, networking, and relaxation spaces, and we want our Welcome Hosts to be the wow differentiator within them.      You will be responsible for ensuring every user of our buildings is provided with an exceptional experience. This could be provided within a variety of ways and locations; however this role will predominantly be based out within the lobby floor ready to receive, triage and support incoming customers.   You will own the space around you, demonstrating pride in its appearance. You will constantly seek and implement new ideas, initiatives, and facilities to create a community feel which provides encouragement to others to maximise use of the space. Where available, you will utilise technology to implement an efficient and effective check-in, support onward travel and provide an ongoing experience and community focused service solution, alongside your friendly, informative, and interactive delivery. We want you to push the boundaries of the possible as you seek to provide the best in class user experience, always finding the hidden opportunity to surprise and delight our customers.     - - - - Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued - Always demonstrate the behaviours set out in the ‘Behaviours Playbook’ - Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required - Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each - Liaise with occupier contacts to promote the benefits of available technology to pre-book visitors, and assist with tailored pre-arrival confirmation information and pre-arrival guest services as required   - Support efficient check-in of visitors, utilising technology where possible to ensure efficient and cost-effective solutions are promoted - Ensure quick communication of visitor arrivals is achieved where automated options are not utilised - Continuously drive relationships and connectivity with all building users to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service - Utilise technology to drive communication and community within your space - Use autonomy given to take ownership of the welcome spaces, taking pride in appearance, and regularly reviewing innovative opportunity the space can accommodate - Promote, manage, and maintain the use of touch down areas within the Welcome spaces as well as other facilities within the building / community as appropriate - Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host - Champion a ‘One Team’ approach with other service providers to ensure the service is seamless in appearance to the user - Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required - View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required - Be an advocate for change, motivating and supporting others with the introduction of new initiatives - Continuously seek and action feedback on service delivery and opportunity - Play an active role in reviewing, and creating improvement plans from quarterly audit reports   - Network with your FOH colleagues around the UK, building relationships and supporting each other - Offer input and perspective at team meetings, demonstrating reason and emotional intelligence - Offer input into the monthly client report, taking ownership of allocated sections as requested - Take an active role in the ‘Champions’ group meetings that you are assigned to, acting as the building representative when present and delivering back relevant information gained to your teammates - Take an active role in training and supporting new FOH colleagues through their induction period - Attend training courses as required, actively seeking to introduce learnings into everyday service - Take charge of your own development, actively contributing to appraisals and seeking training opportunity - Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate ensuring that you do not endanger yourself or others in your working environment - Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, and unconscious bias.   - Participate and assist with client visits and prospective occupier show rounds - To portray yourself as an Ambassador for Avison Young at all times   This job description is not intended to be a complete list of all tasks. Your day-to-day workstreams will include tasks not listed above and it is expected that you will demonstrate a positive, ‘can do’ approach to any other reasonable duties requested of you. It is a live document and will be reviewed and reissued as appropriate in line with any changes to our service requirements.

Your key responsibilities/activities will include: •Assist on inspections and site visits •Attend client meetings •Compile market evidence to support calculations and agency advice •Research opportunities for new business generation •Work closely with existing team members within Newcastle and also nationally on all aspects of ourconsultancy advice.

- Client reporting – to produce monthly/quarterly reports and attend client meetings. - Working with the in-house Data teams to ensure lease data is up to date. - Deal with occupier queries on rent, service charges and other management matters. - Tenant liaison and dealing with formal Landlord and Tenant matters such as rent reviews, lease renewals, tenant applications and provide details on energy usage. - Liaising with the FM team on day-to-day maintenance, repair, and operational issues on each of the properties - Rent Reviews and Lease renewals - Work with sustainability team to ensure ESG best practice is adopted across the instructions - Carry out regular property inspections - Setting up new properties/instructions   Report into a team Director.

- Working on a rotating schedule, Provide Tier 1 Support to UK and North American Real Estate and Facility Management teams. - Deliver clear, concise, and timely responses to users in accordance with standard procedures. - Ensure team daily, monthly, and Yearly tasks are completed and investigate failures. - Contribute to continuous improvement projects to enhance service delivery. - Assist in the production of process notes and team specific training for the Yardi Voyager, Proactis and DT systems as required. - Support client / property onboarding projects. - Assist with UAT of upgrades and continuing improvement projects. - Provide data extracts, build, update, or improve existing reports.

Support and provide management and structure for the delivery of relocations for clients working with the Lead Relocations Manager.   With the support of the Lead Relocations Manager, responsibilities will include: - Planning all aspects of the relocation, - Managing and co-ordinating all works on site, - Procuring and managing relevant suppliers, - Effectively communicating with customers, suppliers and colleagues at all levels.   This is a customer facing position and will also require some out-of-hours working, and to provide cover for the Lead Relocations Manager.

The successful applicant will be required to perform the following duties:   - Responsible for ad-hoc and scheduled billing to tenants on our inhouse system as well as client systems. - Bank Reconciliations and the clearance of reconciling items within a timely manner - Other Reconciliations and trackers to include but not limited to funds received and Payments to Client preparation for review. - Support REM elements of the Service Charge Year End workflow, working closely with client accountant, surveyors and AY appointed accountants. - Full participation in the month end/year end close process - Facilitating recharges of all kinds to tenants - Liaise with internal team members to resolve tenant queries

  ·        Support and cover the setting up  of payments runs across the finance systems per the timetable and ensure they have updated correctly. ·        Working with the Accounts Payable Manager, Support the review of departmental results and directing team towards developing corrective action plans as necessary. Identifies improvement for systems, workflow, and procedures.  Support the drive to implements changes with cross functional teams. ·        Support continuous improvement, including; processes, systems and support targeted to improve departmental efficiencies.   ·         Support the development staff to increase the standard and quality of Invoice processing and ensure the appropriate internal control environment and compliance to all regulatory requirements.   ·        Taking calls and responding to emails from the staff within Avison Young within 48 hours   ·        Reconcile, review and report on the Supplier statements. Request copy invoices from the supplier or scan to the Building Manager/Surveyor for the current status if we have the invoice as unauthorised.   ·        Support the delivery of Management and oversite information to the leadership and business partners /stakeholders. ·        Processing Invoices onto the finance systems, ensuring accuracy and timeliness of processing. ·        Support on the management of queries to full resolution with Supplier, Surveyor and Facilities Managers. ·        Actively work with other team in REM in resolving queries regarding the procure to pay process. ·        Be an advocate of the overall business and Accounts Payable Team Values.

The purpose of our team is to create economic, social, and environmental value for our clients and the communities in which we work by delivering optimum planning permissions first time and on time. Our approach is results driven, commercial, and blends professional expertise, local intelligence, and great working relationships with planning authorities.   Our services are focussed on:   - Preparation/negotiation of planning applications - Planning appraisals - Planning strategy advice - Local Plan promotion - Expert witness.   You will help deliver our purpose and growth plans.   Day-to-day management of the provision of planning consultancy services to our clients, including:   - Preparation/negotiation of planning applications - Planning appraisals - Planning strategy advice - Local Plan promotion

Previous experience working as a Surveyor, Property Manager or Property Administrator on mixed use commercial properties. - Account Management and engagement with key stakeholders on all aspects of Property Management. - Client reporting – production of periodic reports, completing actions and attendance to stakeholder meetings. - Management of all lease events across instructions, ensuring data is accurate and actioned. - Deal with occupier queries on management matters, management of approvals requested by occupiers requiring Landlord consent. - Tenant liaison, including attending tenant meetings. - Liaising with the FM team on day-to-day maintenance, repair, and operational issues on each of the properties - Rent and Service charge approvals. - Regular reviews of service charge expenditure and cash flow, reporting internally and externally. - Setting of Service charge budgets and working on year-end reconciliations. - Working with relevant teams to ensure all agreed KPI’s are met. - Work with sustainability team to ensure ESG best practice is adopted across the instructions - Work on a number of assets undergoing refurbishments on Design for Management including participation and involvement in consultant meetings and workshops. - Carry out regular property inspections - Setting up new properties/instructions - Identifying asset management and cross selling opportunities where possible for wider Avison Young teams.   Report into a team Associate Director/s.

The purpose of our team is to create economic, social, and environmental value for our clients and the communities in which we work by delivering optimum planning permissions first time and on time. Our approach is results driven, commercial, and blends professional expertise, local intelligence, and great working relationships with planning authorities.   Our services are focussed on :   • Preparation/negotiation of planning applications • Planning appraisals • Planning strategy advice Development Plan submissions

- Provide direct HR support to the Avison Young Customer Service Centre based in Stoke on Trent, improving onboarding and employee relations in this critical operational area. - Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner. - Working with teams across the business to improve onboarding process to support the retention of talent. - Manage probationary periods, flexible working requests, exit interviews and other people processes in line with Avison Young policies and procedures. Advise management on best practice and mitigate risks. - Manage the attendance management process for long and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals. - Recording of employees’ annual leave, ensuring staff receive their full entitlements. - Responsible for own administration of case work and processes. Ensure tasks are completed accurately and in a timely manner. Liaising with the wider HR team as appropriate. - Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding. - Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management. - Monitor and track case work and flag themes and trends that emerge to the HR Business Partner. - Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration. - Support the HR Administration team with more complex letters and queries. - Contribute towards the continuous improvement of processes and procedures.   This list is not exhaustive. You may be asked to complete additional tasks deemed reasonable within your role remit, as directed by your manager.

The Avison Young Industrial team are currently recruiting for an Associate to assist with lettings and acquisition of industrial property and land. This is an ideal opportunity for an ambitious and motivated individual to join our team.   - Inspecting buildings, London and the South East, reporting on disposal options - Implementing marketing plans - Conducting viewings - Negotiating Heads of Terms - Carrying out Development Appraisals   The above list summarises main responsibilities but is not exhaustive of the duties required.   No job description can fully represent every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

The role will involve:   - Undertaking site audits across the UK and occasionally in Europe; - Identify, assess and succinctly communicate environmental risks in short time frames; - Preparation of Phase 1 Environmental Assessments for single properties, land and large portfolios; - Project management of Phase 2 Ground Investigations; - Project management of associated environmental works i.e. topographical, ecological, archaeological surveys, as required by individual projects; - Data room document reviews; - Input to abnormal cost assessments; - Technical review of environment reports by others; - Scope out, commission, supervise and manage sub-contractors; - Assist with fee generation and writing of proposals; and Assist with the management of project budgets

  - Provide a professional Project Management service to successfully deliver capital works projects for a diverse range of clients. - Direct and manage project teams from inception to handover and operation. - Chair meetings with design teams, cost consultants, contractors and other specialists. - Monitor project progress, produce reports and work schedules and identify corrective actions within the project team to ensure projects are always delivered safely and on time, on budget to meet the specified quality of the agreed design. - Adopt a rigorous approach to the control of cost, quality, change management and programme by implementing project tools and procedures, standards and documentation. - Take ownership and demonstrate leadership. - Be responsible for the successful achievement of project critical success factors - Seek and maintain clarity of purpose and objectives. - The majority of our work is client facing and therefore the individual needs to be presentable, articulate, communicative and empathetic. He or she must be able to work well with clients who generally have limited knowledge of the construction industry. - Be responsible for own performance and project teams’ performance which is likely to include some internal resources. - Demonstrable successful track record of managing projects or programmes of significant complexity, sensitivity and / or cost (indicatively £5m+) - Demonstrable experience or readiness to be able to manage, direct and take responsibility for internal project resources.

Provide support to the Real Estate and Facilities Management teams with the provision of business development, marketing and communications activity in order to support new business generation, promotion of service lines and team capability, growth and density sales of existing business, and contract retention. Job Description   • Carrying out marketing research on clients, sectors, industries and competitors • Identification of target opportunities / prospect customers, tracking customer lifecycles (Internal and external) • Assist with planning and drafting of customer proposals and bids • Supporting the design and production of bid / pitch material • Supporting internal referral initiatives • Updating directories, membership lists and profiles • Identifying event, networking and panel opportunities for subject matter experts across the Business Group • Support the identification and submission of award entries • Bid identification through internal and external sources (Reviewing of portals, cross business group opportunities) • Managing bid submission portal uploads and correspondence • CRM (Salesforce) support and interrogation • Tracking of opportunities (wins, losses, feedback, forming a CI loop etc) • Maintaining and developing a bid library to include case studies, CVs, Capability Statements, Brochures, Website and online information held e.g. membership associations • Production and design of marketing collateral for prospecting using AY templates • Identifying and collation of information for press releases and social media posts • Supporting promotion of Property and Facilities Management on external channels • External communications, set up of platforms and meeting planning

The FM will be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises. Likely areas of responsibility include: • Building maintenance. • Cleaning. • Catering equipment and vending. • Health and safety. • Procurement and contract management. • Utilities and communications infrastructure. • Permit to work systems. • Duties will vary widely depending on the customer requirements, but will generally focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.   Responsibilities will cover several groups and departments, as well as central services that link to all the teams in the organisation. In some instances, duties may include more practical and hands-on tasks. It is probable that the FM will be responsible for more than one site. Typical tasks may include: • preparing documents to put out tenders for contractors; • project management and supervising and coordinating the work of contractors; • calculating and comparing costs for required goods or services to achieve maximum value for money; • planning for future development in line with strategic business objectives; • managing and leading change to ensure minimum disruption to core activities; • directing, coordinating and planning essential central services such as maintenance, cleaning, catering, waste disposal and recycling; • ensuring the building meets health and safety requirements and that facilities comply with legislation; • keeping staff safe; • checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;     Operations • Carrying out the weekly operation audits of the Hard Service Manager in respect to Cleaning, Security and M+E. • Provide a central point of liaison for both helpdesks direct to Accenture. • Assist in the management of the finances with control over all supplier POs. • Provide local support in liaising with the Landlord’s team. This would also include liaison with the local security, cleaning and maintenance contractors to achieve a co-ordinated and integrated operation. • Provide support through co-ordination and liaison to the M+E manager to enable the achievement of specific Project requirements. • To provide assistance to the Accenture operational team whilst the Hard Services Manager is on leave for less than 3 days in a week (Over 3 days will be covered by another Avison Young FM). • Carry out a monthly Workplace Services Building Audit (1 building a week) • Management of the Permit tracker (after appropriate SharePoint training) Projects • Centralised control during the defect management period with the communication to Accenture contractors on minor project defects from practical completion to defect liability closure. • Manage the permit liaison with each Landlord at all premises.