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As a Service Desk Administrator, you will act as the first point of contact to our customer and be responsible for creating and updating jobs on our CAFM System, liaising with sub-contractors to schedule work attendance on follow up on jobs undertaken as part of full life cycle of operational support.
You will be able to achieve call handling targets and meet necessary quality markers in maintaining service level agreements and minimise performance penalties for non-adherence to process.
•Involvement in all aspects of readiness for the London office relocation including separation of IT kit for disposal and return to lease of IT equipment
•Decommissioning of existing IT coms rooms
•Testing of all IT equipment on site ensuring fit for purpose ahead of being utilised at the new office
•Testing at the new office ensuring kit is fully operational
•Assist existing team where required with troubleshooting and supporting PC software/hardware,...
- Diary management for the team, including arranging internal and external meetings (in-person, MS Teams and hybrid meetings).
- Using our room scheduling tool to book in-office meeting rooms and liaising with our front of house Team regarding catering requirements when required.
- Travel arrangements for the team (train tickets, car hire and hotel bookings), where necessary.
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- Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued
- Always demonstrate the behaviours set out in the ‘Behaviours Playbook’
- Ensure the cleanliness and upkeep of the space, including entryways, surfaces, glass windows and doors are free from fingerprints escalating to cleaning operative as required
- Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required
- Ensure no unauthorised...
As a Service Desk Advisor, you will act as the first point of contact to our customer and be responsible for creating and updating jobs on our CAFM System, liaising with sub-contractors to schedule work attendance on follow up on jobs undertaken as part of full life cycle of operational support.
You will be able to achieve call handling targets and meet necessary quality markers in maintaining service level agreements and minimise performance penalties for non-adherence to process.
Resonsible for UK operational team reporting to MD
- Assist with the assembly and management of multidisciplinary consultant teams.
- Regular and frequent reporting to Clients.
- Undertake negotiations on behalf of Clients to achievement of optimum development outcomes.
- A business-like approach to invoicing and debt management.
- Assist with the training, coaching and mentoring of more junior members of the team.
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- Provide advice on the planning potential of land and property;
- Provide advice to assist in the formulation of development proposals, to meet Client requirements;
- Provide advice that assesses and weighs the opportunities/risks presented by the planning system;
- Prepare and submit planning applications;
- Prepare and submit representations responding to development plan and similar...
The individual will support research initiatives for the UK to support the business. Working with the sector lead and relevant stakeholders, the individual will be involved in client pursuits, market commentary and analysis and contributing to the thought leadership agenda. The individual will also be responsible for supporting on pitches and presentations. The role will require regular interaction with clients and business stakeholders and the individual will be looking to raise their profile both internally and externally. They will also have responsibility for overseeing relevant data management activities and integrity within the UK.
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- Tenant liaison and dealing with formal landlord and tenant matters such tenant applications to assign, sub-let or carry out alterations
- Liaising with building and facilities managers on day-to-day maintenance, repair and operational issues.
- Setting and managing operating service charge budgets across a range of central London assets
- Monitoring income and managing credit control
Working within an established team of Bulding Surveyors providing technical support for existing clients and developing new clients in the region. Types of work will include the following:
• Contract administration
• Building surveys
• Dilapidations
• Party wall matters
• Planned maintenance schedules
• Reinstatement-cost assessments
General Duties
The Facilities Manager undertakes to comprehensively manage, plan and co-ordinate the physical and environmental conditions at the client site. The Facilities Manager reports directly to the Associate Director Workplace Arts & Culture and the role includes but is not limited to the following responsibilities:
- Ensure all services necessary for the full and effective operation of the building in accordance with the provisions of the leases and as directed by the Management Surveyor.
The Avison Young Industrial team are currently recruiting for a Director/Associate Director to assist in the running and development of the Manchester team. This role will include the letting/sale and acquisition of industrial property and land including the provision of development consultancy advice. Additionally the successful candidate will work closely with both the wider Manchester and national industrial teams to identify new opportunities and develop the instruction base.
This is an ideal role for an ambitious and motivated individual to join our team, with strong career progression...
- Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the Senior HR Advisor and or HR Business Partners.
- Manage the attendance management process for long and short term cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals.
- Support...
Our Investment team continues to expand and as a result, we are now seeking an ambitious investment Surveyor / Senior Surveyor or Associate with the potential to take on an increasing amount of responsibility. The successful candidate will provide advice to clients on property investments, preparing sales particulars and negotiation of disposals. They will operate independently and take a strong and pro-active role in building upon fee income as well as providing assistance to the Director as necessary.
Our culture is highly professional, dynamic and fixated with delivering solutions of the...
- Director level appointment within the regional investment team.
- Edinburgh based, whilst encouraged to spend time in our regional offices.
- To support the growth of our market share, fee revenue and profitability in the investment sector through transactional, development funding and associated consultancy work.
- While the focus is on investment, the remit will be to span related...
Midlands office
Supporting the Regional MD with the tasks described below providing a highly effective EA resource across client relationship management, PR and events, and organising key internal meeting infrastructure within the Midlands office
Ownership of Birmingham office communications/newsletter
Liaison with front of house and office manager as required to ensure the office is a good place to work and effective in accommodations client and colleague needs
Fielding general enquiries for the Birmingham office liaising with the Birmingham EA cohort to provide constant cover.
· The main purpose of the role to be the day to day contact for a high profile clients who require a premium level service
· Client reporting – to produce monthly/quarterly reports and attend client meetings.
Avison Young has one of the largest dedicated commercial Business Rates team in the UK.
Working under supervision, you will be responsible for working with the Sector Lead in developing and implementing a program of thought leadership, insight and analysis which will position Avison Young as expert commentators on all aspects of the UK’s office and occupier sector.
This position will utilise your interpersonal and technical skillsets along with your real estate expertise and knowledge to deliver data-driven market insights. You will play a key role across all aspects of...